A Word About Your Privacy

rach clinical skin care is committed to protecting your privacy. This statement outlines the privacy practices for the rach clinical skin care website, rachskincare.com. If you are under 13 years of age, you must get parental (or guardian) consent prior to using any of the services or products on this site.

When you place an order, rachskincare.com asks for your e-mail address, the shipping address, phone number, billing address, credit card number, CVS number and expiration date. This information is essential for us to complete your order.

Our Return Policy

Products purchased at rachskincare.com may be returned within 30 days of purchase for a full refund on the condition that the product has not been opened. Before you send any product back to rach clinical skin care, you must obtain a return authorization number from our office. No returns will be accepted without a return authorization number. To obtain a return authorization number, please request one via the help desk, e-mail or by calling our office direct: (866) 915-7772. Petite sizes of all rach clinical skin care products are available to help you determine what products will work for your skin. Note: Starter Kits and other petite sized products are non-returnable.

Note: There will be no refunds or exchanges issued after 30 days from purchase date.

Items that are damaged or shipped incorrectly will be replaced or exchanged at no expense to you. Please make these claims within 3 working days from receipt of product.

Please e-mail our office at custserv@rachskincare.com with any questions concerning our return policy.

Cookies

rachskincare.com uses cookies for the purpose of remembering which items you placed in your shopping bag from a previous visit, to verify registration and to enhance the security of your purchases. In order to use the online assessment, purchase products or use other advanced features of rachskincare.com, you must enable cookies on your web browser.

Advertisers and partners may use their own cookies. rachskincare.com does not control use of these cookies. rachskincare.com expressly disclaims responsibility for information collected through 3rd party cookies.

Disclosure of Information

The personal information you have provided to rachskincare.com and information about your order may be shared with third parties. However, the third party sharing is for the completion and shipment of our products to you. We do not supply your information to third parties for marketing purposes. Your information may be provided to third parties to the extent necessary in order to process and fill your order, reduce credit risk, protect against fraud, comply with applicable law, and/or to enforce our user agreement and privacy policies. In some instances, we may also share non-identifying and aggregate information with third parties. However, except for the professional product carriers of rachskincare.com, we do not share, sell or rent individual, identifying information to any third party at any time without your explicit consent.

The Security of Information

rachskincare.com protects the security of your personal information and credit card details when you shop with us online by using industry standard Secure Sockets Layer (SSL) technology to encrypt the personal information and credit card details provided by you during the order process.

To ensure the security of your personal information, you should always provide that information over a secure connection. You can check the existence of a secure connection by looking at the URL in your web browser. Whenever you are connected to a secure server, that connection will be represented in the URL as "https," rather than "http." You can also verify a SSL connection if you see an unbroken key in Netscape Navigator, or a closed lock in Microsoft Internet Explorer, Mozilla or AOL.

While rach clinical skin care makes every effort to ensure the integrity and security of its network and systems, rachskincare.com cannot guarantee that its security measures will prevent access by illegal methods.

Changing and Updating Your Personal Information

To change any of your personal information, use the "my account" section of the site (located in the upper left-hand side of the page).

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